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Testimonials

Client Reviews

“Autosense have been a customer of Wilcom for a number of years and we have thoroughly enjoyed and appreciated the relationship. Wilcom moves heaven and earth to get our jobs done and goes beyond that for our emergency work. Our clients appreciate the professionalism and care that Wilcom takes with their assets, which in some cases are like their babies when it comes to their trucks! We would recommend them to anyone”
Jen Dawson - Autosense
"For nearly 20 years Carlos has managed all of our installations and maintenance for radios and phones for both light and heavy vehicles in our fleet and in our office. Carlos is considerate of the client’s needs and how their business works. His experience, knowledge and flexibility when dealing with the logistics of a transport company are an asset to him and we wouldn’t hesitate to recommend him."
Megan McKay - Mckay Cartage
WORKING ALONE - WITH NO COVERAGE "I’m Matt and run my own digger up the East Coast, in 2023 I was heading to work in our cyclone damaged region when I found myself stuck in a river crossing, with no phone coverage, it was a 3 km walk to my machine. Majority of the time I work alone so had to think fast, a few hours later I had retrieved the Ute with the digger on my own, not an ideal situation. After this episode we spoke with Carlos from Wilcom in Gisborne within 3 days I had 2 digital radio’s programmed one for the Ute and another in the machine. I have peace of mind going to work now I can call any cellphone or our office anywhere on the coast. Carlos & Anna always go above and beyond to cater for their customers even with short notice. Really appreciate having such talented people within our region who work with you for any aspect of communication."
Matt McLeely - Ururoa Contracting
"Evans Funeral Services has contracted the services of Wilcom for the past 24 years. Carlos has been the technician responsible for installing the company phone system, which is technical because of the necessity to transfer Evans’s business line to mobile phones, and landlines 24/7. Carlos has also been responsible for installing the company wireless internet connections, and live stream capability, that uses 4 separate cameras, can stream data shows, and permanently record the Funeral Service. Evans Funeral Services is an essential and important part of the Gisborne community, and I am proud to say we have one of the most up to date IT structures in New Zealand Funeral Homes. Whenever there has been maintence issue or a break down, as IT sometimes does, Carlos has been extremely reliable to back up his product and services. I have no hesitation in recommending Wilcom Frotanet Ltd as a product and service provider."
David Parker - Evans Funeral Services
“As a longstanding Gisborne business, it is important to us at Three Rivers Medical to support local when we can. We have had the pleasure of working with Wilcom now FrotaNet Ltd for over 10 years and the service we have received is exceptional. It is important as a large medical centre of 20,000 enrolled patients problems are solved quickly with as little disruption as possible and Carlos has always been professional, considerate and accessible especially for unexpected outages”
Lisa Hamblin- Three Rivers Medical
"I had a cel-fi booster installed by Carlos and Anna at Wilcom a couple of years ago and it completely changed the way I can go about business. Work involves a fair amount of time out in rural areas without cell reception. The install of the booster has allowed me to be contactable, and to contact others in most areas I previously wasn’t able. Driving can often be wasted time, getting from A to B, now being able to utilise that time on the phone, continuing to operate has massively increased daily productivity – even a trip from Gisborne to Wairoa is now largely in coverage. I’d highly recommend the booster for anyone spending a lot of time on the road and in rural areas – the return on investment is massive. Anna and Carlos make the process of install and any ongoing assistance seamless and provide great service."
Simon Bousfield - Bayleys
"We have worked alongside Carlos and the team for many years now and throughout this time they have consistently provided top-quality workmanship and demonstrated a thorough level of expertise. Their friendly communication and commitment to customer satisfaction makes them an extremely valued vendor that we highly recommend."
Natasha Reeves - Teletrac Navman
I have recently set up my own Earthworks business here in Gisborne. Mainly working in the forestry industry, maintaining and construction of roads. Cell coverage in these areas are poor to no quality at all. So I reached out to Carlos at Wilcom and the service and products were just what we needed, the reliability and quality of digital radio service has transformed our listening experience. The signal is crystal clear, and the variety of channels available is impressive. Their commitment to improving radio access in underserved areas is truly commendable. I highly recommend Wilcom to anyone in need of superior digital radio service in challenging coverage areas.”
Hari Smith - Smith Earthworks LTD
THEY UNDERSTAND OUR BUSINESS"Tairawhiti Contractors is a traffic management business based in Ruatoria, Carlos and his team have been servicing our Fleet for well over 5 years he has come to our rescue countless times most of which at VERY short notice to install/maintain and supply all of our Ute and Truck Radios including all of our Handhelds… Carlos takes time to understand the nature of our business and applies his knowledge/expertise to enable us to keep IN CONSTANT COMMUNICATION AND MOST IMPORTANTLY KEEP OUR STAFF SAFE!! This amazing team Anna and Carlos are a Huge asset to the Tairawhiti Region, Our team at Tairawhiti Contractors can’t thank you enough!!"
Maia Johnson - Tairawhiti Contractors
"I would happily recommend Carlos to any business owner looking for someone to set up or sort out your telecommunication system. Carlos has many years of experience working with Craig Wilson in Wilcom throughout Gisborne, Wairoa & the East Coast. Carlos and his wife, Anna, took over Wilcom in early 2023 and their service and attention to detail cannot be faulted. Carlos understands the demands of business and the reliance on having a robust network so he will ensure that your system has the capacity to meet your business requirements. Give Carlos or Anna a call when you are needing help to sort out your current or future telecommunication system."
Sean Shivnan - Sean Shivnan Pharmacy
"We always appreciate the quick & efficient service provided from Carlos and the team."
Alyx Findlay - Walter Findlay
Hawkes logging are happy to say Anna & Carlos at Wilcom in Gisborne were very efficient and knowledgeable in getting our communication system programmed. Carlos went over and above to get our job completed as we were on a tight schedule. We had some challenging equipment and Carlos found a way to get the job done. We look forward to continuing to use Wilcom in the future.
Sarah Hawkes - HAWKES LOGGING